3 Collections Agent vacancies at Mr Price
DEADLINE: Not Specified
Job Description
Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.
Responsibilities
- Negotiate payment arrangements in accordance with set standards
- Accurately updating customers’ information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements
Qualifications
- Minimum Grade 12 qualification
- 6-12 months in Debt Collection, ideally within a Call Centre environment.
- Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
- Proficiency in MS Office.
- Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player
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