4 Customer Service vacancies at Hollywoodbets
DEADLINE: 03 March 2025
Requirements
- 1-year Contact Centre Experience.
- Degree/Diploma in related field.
- Experience in finance/related field.
Duties
- Allocate deposits to customer accounts accurately using the designated platform.
- Unaccounted transactions are attended to daily.
- Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
- Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
- Resolve customer queries timeously.
- Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
- Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Quality Assurance targets to be achieved and interventions to be implemented to increase quality
- where there are shortfalls.
- Attend to ad-hoc functions as required due to operational requirements
Also Check: Six (6) Security Officer vacancies at Hollywoodbets
