9 Call Centre Agent vacancies at Companies and Intellectual Property Commission (CIPC)

9 Call Centre Agent vacancies at Companies and Intellectual Property Commission (CIPC)

DEADLINE: 24 January 2025

Job Purpose:

To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

Key performance areas:     

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                       
• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards

Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

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