The South African National Roads Agency SOC Limited (SANRAL) is inviting applications for Customer Service Centre Agent vacancies (X45 posts). This is an exciting opportunity for service-driven individuals who want to make a difference in one of South Africa’s most respected public institutions.
Why This Role Matters
Customer Service Centre Agents form the frontline of SANRAL’s engagement with the public. They are responsible for assisting motorists, resolving queries, issuing eTags, and ensuring road users receive efficient and professional service.
With 45 positions available, this recruitment drive offers unemployed South Africans—particularly youth—a chance to gain valuable work experience, build career skills, and contribute to SANRAL’s mission of safe, reliable, and world-class road infrastructure.
Position Details
- Job Title: Customer Service Centre Agent
- Posts Available: 45
- Contract Type: Fixed-term opportunity
- Closing Date: 17 September 2025
Position Objective
The Customer Service Centre Agent role is designed to provide frontline support by responding to queries, processing transactions, educating road users about tolling systems, and ensuring service excellence. Agents play a crucial role in facilitating toll compliance, improving customer satisfaction, and maintaining SANRAL’s reputation for quality service delivery.
Minimum Requirements
Applicants must meet the following criteria:
- NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Call Centre Management, Retail Management, Office Administration, or related field.
- Minimum of 3 years’ experience in a customer-facing environment.
Key Responsibilities
Customer Service
- Deliver a positive and professional customer experience at all times.
- Respond promptly to queries across multiple communication channels.
- Assist customers with SANRAL’s mobile app for ease of access.
- Provide support with Account-Based Ticketing (ABT) systems.
- Maintain service standards in line with the Customer Satisfaction Scorecard.
- Educate motorists about tolling products and services.
Why Join SANRAL?
Becoming a Customer Service Centre Agent offers more than just a monthly income. It provides:
- Hands-on work experience in a respected national organisation.
- Training and skills development to prepare for future roles.
- Opportunities for career growth and long-term employment prospects.
How to Apply
Qualified applicants can submit their applications online:
👉 Apply Here for SANRAL Customer Service Centre Agent Vacancies (45 Posts)
Final Thoughts
The SANRAL Customer Service Centre Agent vacancies (X45 posts) represent a golden opportunity for unemployed South Africans to enter the workforce, gain valuable experience, and build a solid career foundation. If you are passionate about helping others, committed to service excellence, and eager to grow, this opportunity could be your gateway to success.
Closing Date: 17 September 2025
