Absa Group Junior Learnership
DEADLINE: 02 February 2025
Job Summary
To coordinate the delivery of learning and development services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Manage administration
- Actively interact with Inbound or Outbound consultant to achieve daily customer service quality targets
- Drive participation in the weekly skills audit tests to improve knowledge and instill the correct behaviors to achieve the desired outcome, through delivering exceptional results, resolving customer requests at the first point of contact
- Lead team to achieve targets set as per the agreed quarterly performance contracts.
- Ensure that assessments are conducted and appropriate coaching sessions are done.
Achieve contracted service level agreements
- Achieve the set productivity targets of the team as per the quarterly performance contracts
- Maintain a lower number of outbound transfer calls, as set per the performance contracts and exceed the set adherence to schedule target as set per the performance targets.
- Ensure adherence of the required In-office Time of the team
Education
- Further Education and Training Certificate (FETC): Education, Training and Development (Required)
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