An exciting vacancy exists at King Shaka International Airport for an experienced Passenger Information Agent

An exciting vacancy exists at King Shaka International Airport for an experienced Passenger Information Agent

DEADLINE: 28 January 2025

An exciting vacancy exists at King Shaka International Airport for an experienced Passenger Information Agent within Operations Management division. 

Key Performance Output 

The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following: 

• Proactively identifying, resolving, and escalating customer’s needs as and when required. 
• Announcing flight information
• Provide support to relevant stakeholder to ensure achievement of objectives. 
• Participate in customer care projects and initiatives as and when required.
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organizational goals.
• Capture information for trending purposes. 
• Identify and escalate any system related errors.
• Escalate repeated Operational non-compliance team performance meets required standards. 

Technical Skills and Experience

The following skills & experience is required or equivalent of such is required:

• National Senior Certificate (Grade 12) is essential.  
• 1-3 years operational experience is recommended.

Competencies

• Basic MS Office 
• Achiever 
• Diplomatic 
• Conflict Management 
• Planning and Organising 
• Problem solving 
• Communication 
• Action orientated 
• Knowledge of Airport Operations

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