JOBS
Bidvest Bank is looking for an Administrator (Customer Service)

Bidvest Bank is looking for an Administrator (Customer Service)
DEADLINE: Not Specified
Primary Purpose
Responsible for onboarding of merchant’s accounts to internal system efficiently within predetermined processes and procedures.
Requirements
- 1 – 2 years relevant experience in a Customer Service Centre environment
- Knowledge of customer service practices and principles in the card industry
Qualifications
- Matric
- RE 5
- FAIS recognized qualification or equivalent is preferred
Competencies
- Knowledge of regulations and compliance function related to FAIS and FICA Act, most importantly PCI Compliance.
- Ability to provide customers with service, support and improve opportunities to increase their consumption of a product or service.
- Excellent communication – both written and verbal.
- Service Excellence – dealing with customers regarding potentially complex financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader
- Proficient in relevant computer applications (Ms Office)
- Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
- The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the
Also Check: Payouts Officer vacancy at Nedbank- Apply with Matric or Grade 12