JOBS

Bidvest Bank is looking for an Administrator (Customer Service)

Bidvest Bank is looking for an Administrator (Customer Service)

DEADLINE: Not Specified

Primary Purpose

Responsible for onboarding of merchant’s accounts to internal system efficiently within predetermined processes and procedures.

Requirements

  • 1 – 2 years relevant experience in a Customer Service Centre environment
  • Knowledge of customer service practices and principles in the card industry

Qualifications

  • Matric
  • RE 5
  • FAIS recognized qualification or equivalent is preferred

Competencies

  • Knowledge of regulations and compliance function related to FAIS and FICA Act, most importantly PCI Compliance.
  • Ability to provide customers with service, support and improve opportunities to increase their consumption of a product or service.
  • Excellent communication – both written and verbal.
  • Service Excellence – dealing with customers regarding potentially complex financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader
  • Proficient in relevant computer applications (Ms Office)
  • Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
  • The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the

Also Check: Payouts Officer vacancy at Nedbank- Apply with Matric or Grade 12

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