About Bidvest Insurance
Bidvest Insurance, a non-life insurer within the Financial Services division of the Bidvest Group, was established in 1997. Operating alongside esteemed companies like Bidvest Bank, Bidvest Life, FMI, and Compendium Insurance Brokers, it delivers specialized, value-added products through its Direct Channel (call centres) and Affinity Channel (distribution partnerships). Committed to protecting everyday South Africans from financial losses due to foreseeable events, Bidvest Insurance strives to provide exceptional service and contribute to a better South Africa. Joining Bidvest means becoming part of a dynamic, innovative team within one of South Africa’s leading services, trading, and distribution groups, where career growth is limited only by your ambition.
Position Overview
The Bidvest Insurance Learnership Programme, based in Durban, offers participants the opportunity to gain practical experience in assessing Value Added Product Claims. Learners will collect and process claim-related information via telephone or email, ensuring accuracy and efficiency.
Key Responsibilities
- Customer Service Excellence: Deliver outstanding service, addressing policyholder queries on claims and policy benefits.
- Claims Processing: Accurately capture claims, verify policy status and premium payments, and ensure all supporting documentation is complete.
- Query Management: Handle inquiries from policyholders, suppliers, and internal stakeholders professionally and promptly.
- Payments and Refunds: Process payments to clients/suppliers and refunds to clients, dealers, or finance houses as needed.
- Documentation: Maintain detailed records of interactions and claim developments in the claims administration system.
- Policy Updates: Update policy information as required.
- Compliance: Uphold the principles of Treating Customers Fairly (TCF) in all interactions.
- Query Resolution: Resolve issues requiring intervention or correction in a timely manner.
Qualifications
- Matric/Grade 12 certificate.
- Proficiency in computer literacy (essential).
Required Skills and Experience
- General administrative experience.
- Customer service experience.
- Strong communication and interpersonal skills.
Our Values
At Bidvest Insurance, we embrace a BE’VOLUTION, living our values daily to benefit our colleagues, customers, partners, stakeholders, and the environment.
Application Process
- Preference: Priority will be given to Previously Disadvantaged Individuals (PDI) in line with Employment Equity goals.
- Submission: Email your CV to jobs@bidvestinsurance.co.za.
- Note: Bidvest Insurance is an authorized Financial Services Provider (FSP 46395).
Apply now to join a vibrant team and kickstart your career in the financial services industry!
