JOBS

Call Centre Agent vacancy at Mr Price

Call Centre Agent vacancy at Mr Price

DEADLINE: Not Specified

Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

  • Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms
  • Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

Requirements

Education 

  • Grade 12 

Experience

  • 1 year call centre experience (preferably in new accounts)  
  • Accounts applications processing experience (advantageous)  

Skills and knowledge 

  • Knowledge and understanding of industry legislature –  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
  • Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
  • Problem-Solving – quickly identifying issues and providing effective solutions 
  • Attention to detail – ensuring accuracy in customer information and account setup processes

Also Check: Trainee Train Assistant opportunity at Transnet

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