Call Centre Agent vacancy at SASSA

Call Centre Agent vacancy at SASSA
DEADLINE: 07 January 2025
- Post- Call Centre Agent
- Salary- R202 233- R 235 611 p.a. excluding benefits
- Location- Head Office Pretoria (Ref No: SAS 12/12/2024-18)
- Nature of Position- Permanent
Minimum Requirements
- Candidates should hold a Senior Certificate (NQF Level 4); Computer literacy is essential.
Experience
- 0-1 years’ experience in the relevant.
Knowledge and Skills
- SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.
Also Check: Marketing and Public Relations Intern vacancies at the SAMPRA Development Fund
Responsibilities
- The incumbent will receiving and placing of calls;
- Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system;
- Investigating and provide feedback;
- Updating of information on the Integrated Customer Care Application;
- Monitor and follow up on requests that have been sent to back office and responsible managers;
- Attending to e-mail enquiries;
- Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.
What to do before you apply
Applicants interested in applying for these posts should send their applications (CV and completed New Z83 form) quoting the relevant reference number and position name as per the advert. The subject heading of the email should indicate the reference number and name of the position you are applying for. Applicants must ensure that they send their application to a correct inbox/email indicated on each position. Applications send to the incorrect inbox/email will not be considered. Applications should consist of a comprehensive CV (specifying all experience, duties, indicating the respective dates (MM/YY) per position, Identity Number, Race and Gender as well as indicating references with full contact details. Computer literacy and driver’s license must be stated in the CV. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. Kindly note that copies of qualification, certificate, ID and driver’s license etc, should be submitted upon request. Failure to comply with the above requirements may results your application been disqualified.
Where to submit your Application
The applications for the position of Call Centre Agent must only be hand delivered at 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street, Pretoria 0083. enquires: Ms Phindile Mathevula – 012 400 2150
Important Notes
All these positions are advertised with the minimum requirements. Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks and compulsory competency assessment (where applicable. It is the applicant’s responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process.