JOBS
Civic Services Clerk vacancy the Department of Home Affairs (A qualification in Public Management)
Civic Services Clerk vacancy the Department of Home Affairs (A qualification in Public Management)
DEADLINE: 31 March 2025
Requirements
- A qualification in Public Management, Public Administration, Operations Management, Business Management, Management or Administration at NQF level 6 recognised by SAQA.
- Completion of the Cadet or Internship programme within the Department of Home Affairs will be an added advantage.
- Knowledge of all relevant public service and Departmental Legislative Frameworks.
- Knowledge of Civic Services Regulatory Frameworks. Knowledge of fraud prevention.
- Knowledge of the Batho Pele Principles.
- Willingness to work extended hours.
Required skills and competencies:
- Client orientation and customer focus.
- Excellent interpersonal skills.
- Problem solving and conflict management.
- Analytical skills.
- Telephone etiquette.
- Good written and verbal communication skills.
- Conscientious.
- Professionalism.
- Computer literacy.
- Patriotism, Honesty and Integrity.
Duties
The successful candidates will be responsible for, amongst others, the following specific tasks:
- Process Civic Service applications and issue documents in line with standard operating procedures.
- Administrate the provision of safe and secure enabling documents as it relates to citizenship, births, marriages, death, travel documents and passports.
- Provide administrative support in the office.
- Attend to enquiries and perform online verifications.
- Contribute to the transformation of the Local Office into a digital-first organisation.
- Implement governance processes frameworks and procedures.
- Contribute to the effective and efficient management of resources within the Office.
- Provide prompt and professional customer service
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