Customer Operations Support vacancy at the State Information Technology Agency of South Africa

Customer Operations Support vacancy at the State Information Technology Agency of South Africa

DEADLINE: 27 November 2024

To provide advanced support to the customer relations management by preparing statistical reports, handling request and provide project coordination function.

Responsibilities

• Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, Tele sales, Teleservices, Order Management, etc).
• Provide financial Administration to the department (Budget).
• Provide general administrative support to the department and ensure adherence to the organisation quality standards
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department
• Provide project administration to ensure effective and efficient CRM projects administration
• Provide on the job training to users on Oracle modules to ensure consistency in invoicing.

Also Check: Customer Service Agent vacancy at Vodacom

Qualifications and Experience

• Required Qualification: 3-year Diploma / Degree in office administration/a relevant discipline / NQF level
• Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.