Customer Service Agent vacancy at South African Airways (Cape Town)
DEADLINE: 7 February 2025
Purpose
The incumbent is responsible to provide an excellent quality service to customers in respect of passenger handling services.
The incumbent will perform a wide variety of duties at departures, boarding gates, arrivals, baggage; including the verification of travel documents and assisting special need passengers and premium passengers within the airport environment
Qualifications and Requirements
- Grade 12 (Matric) or equivalent at NQF level 4
- A 3-year diploma in a Travel and Tourism or relevant field will be an advantage
- Experience derived from customer service environment will be an advantage
- Passenger Handling and Amadeus CM essential
Knowledge and Skills
- Customer Service standards
- Passenger Handling
- Amadeus Altea Customer Management (CM)
- Dangerous Goods Handling
- Baggage Management System
- World Tracer System
- Baggage Reconciliation System (BRS)
- Star Alliance Requirements
- Verification of Travel Documents
- Amadeus Auto Document Check (ADC)
- Passenger Disruption Handling (IRROPs)
- Safety Management System (SMS)
- Station Emergency Response Plan (SERP)
- Excellent communication (verbal and written) skills
- Moderate to high computer proficiency
- Problem solving skills
- Effective time management
- Information processing skills
Also Check: Administrative Officer vacancy at the University of Cape Town (General and office administration)
