JOBS
Customer Services Administrator vacancy at Sappi Headquarters

Customer Services Administrator vacancy at Sappi Headquarters
DEADLINE: 29 January 2025
Sappi is on the lookout for an ambitious and energetic Customer Services Administrator to provide first line of contact for business customers for booking of orders, stock enquiries, issuing of delivery instructions and coordination of transporter arrivals.
As a Customer Services Administrator, you will be responsible for:
- Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP.
- Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations.
- Liaising with the manufacturing planning department for allocations.
- Maintaining customer profiles using the Salesforce system.
- Coordinate the distribution and delivery of customer orders using the Track and Trace system.
- Review customer credit limit availability before finalising distribution.
- Regularly communicate with customers regarding order status reports /stock availability and effectively deal with customer complaints in a professional manner.
- Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD’s) as and when required
Requirements
- A Commerce Degree in the relevant field.
- A minimum of 3 years experience in customer services in a business to business environment.
- Good working knowledge of the SAP modules for order capturing, claims, transportation and planning.
- Customer oriented candidate who is willing to work on site during business hours
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