About Experian
Experian is a global leader in data and technology solutions, empowering individuals and organizations to unlock opportunities through the power of information. With services spanning credit management, fraud prevention, healthcare, marketing, and analytics, Experian helps millions of people worldwide make informed financial decisions and achieve stability.
Operating in over 32 countries with a workforce of more than 22 500 professionals, Experian is listed on the London Stock Exchange (FTSE 100: EXPN) and headquartered in Dublin, Ireland. The company continues to invest in people and technology to deliver innovative solutions that transform industries ranging from financial services to insurance, automotive, and healthcare.
About the Consumer Care Learnership 2026
The Experian Consumer Care Learnership 2026 is based in Stellenbosch and provides a full-time opportunity for motivated individuals to gain experience in consumer dispute management and customer service. The programme supports Experian’s compliance with the National Credit Regulator (NCR), ensuring consumer trust and legal adherence.
Learners will be actively involved in assisting consumers, handling disputes, and providing digital support across multiple platforms. This hands-on training experience is ideal for those looking to grow in customer service and credit-related industries.
Key Responsibilities
Participants in the Consumer Care Learnership will be responsible for:
- Managing inbound calls to resolve credit report queries
- Handling consumer complaints via email, web forms, and social media
- Capturing, investigating, and closing disputes in line with NCR requirements
- Supporting Experian’s self-service platform, Up, including troubleshooting and activations
- Engaging with consumers across digital channels such as WhatsApp, Facebook, HelloPeter, and the Experian chatbot
Learnership Requirements
Applicants must meet the following criteria to be considered:
- A Grade 12 certificate (NQF Level 4)
- Customer Service Certificate
- Previous experience in a Contact Centre environment
- Strong communication and customer service skills
- Proficiency with digital platforms and social media
- Ability to work well under pressure with attention to detail
- Problem-solving and analytical thinking skills
- Teamwork, accountability, and ability to meet targets
- Familiarity with Experian’s values and commitment to innovation
Application Procedure
To apply, interested candidates must submit their applications online through the official Experian Consumer Care Learnership 2026 portal.
Required Documents
- A comprehensive and updated CV
- Certified copies of Grade 12 and any other relevant certificates
- Proof of relevant experience, if available
Closing Date
Applications remain open as long as the listing is active on the official Experian website.
Equal Opportunity Commitment
Experian is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. Applicants from all backgrounds are encouraged to apply. The company provides a supportive environment for employees, including those with disabilities or special needs.
Conclusion
The Experian Consumer Care Learnership 2026 offers more than just a training opportunity—it is a stepping stone into the world of consumer protection, compliance, and customer service excellence. Based in Stellenbosch, this full-time programme allows young professionals to gain valuable experience while working with a global industry leader.
For those eager to grow in a dynamic and supportive environment, this learnership represents an exceptional opportunity to develop skills that are both highly relevant and future-focused.
