Firstrand MotoVantage is looking for an Administrator
DEADLINE: 20 February 2025
Provide efficient and effective administration support to ensure the smooth running of a functional area
Are you someone who can:
- Process Cancellations: Efficiently manage cancellation requests from customers, ensuring all necessary information is collected and documented.
- Customer Communication: Communicate with customers regarding their cancellation requests, providing clear information about policies and any potential refunds.
- Data Management: Maintain accurate records of cancellations in the company’s database, ensuring compliance with company policies.
- Problem Resolution: Address any issues or disputes related to cancellations, working to resolve them in a timely manner.
- Reporting: Generate reports on cancellation trends and customer feedback to help improve services and policies.
- Complete and Manage cancellations through the case and emails process.
- Assist where necessary with the development of processes to provide continual service improvement.
- Investigate and resolve customer cancellation issues.
- Processing of all cancellations of warranty, service, maintenance, VAPS and BLM.
- Ensuring that all required documents are collected for the cancellation process.
- Accurate calculation and processing of all refunds.
- Compile Refunds report every morning for approval and accuracy of data and make sure all refunds screenshots are available when submitting for approval.
Skills and Qualifications:
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
- Attention to Detail: Ability to manage data accurately and ensure all cancellation processes are followed correctly.
- Customer Service Orientation: A focus on providing excellent service and support to customers.
- Problem-Solving Skills: Ability to handle difficult situations and find solutions that satisfy both the customer and the company.
You will be an ideal candidate if you:
- Have Matric
- 2 to 3 years working experience in similar role.
- Call Centre experience beneficial.
- Strong administrative ability
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
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