IT Support Analyst vacancy at Transnet
DEADLINE: 28 January 2025
Position Purpose
To provide a single point of contact for end-users to receive technical support of information technology equipment at the Transnet sites that he/she will be supporting, by installing, diagnosing, repairing, and upgrading all computer hardware and software as well as disaster recovery, business continuity planning, business phone solutions and security solutions to ensure optimal workstation performance.
To provide continual and reliable desktop support for all Transnet users in order that all the required business activities can continue functioning. This includes all facets of the Desktop environment in order to achieve no downtime and zero call backs. Moreover, the functions of this position have become multi-functional Desktop Engineers supporting hardware, software, servers, printers, multimedia, networking and mobility and video conferencing.
Qualifications and Experience
- 3 Year Diploma
- Relevant National/Advanced Diploma (NQF 6/7) in Information Systems, Computer Science or related field
- A+ Certification
- N+ Certification Minimum Years Relevant Experience:
- 5 Years’ experience with exposure to Desktop support supporting Lenovo, HP, Dell, Acer, or Asus PCs
- ITIL Foundation Certification would be advantageous Standard Job Requirements
- Driver’s license code 08 and own transport highly desirable
- May be required to travel to other Transnet sites
- May be required to undertake travel outside of the Republic of South Africa to bordering countries from time to time.
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