Momentum Sales Learnership in Cape Town (Wynberg)
DEADLINE: 24 January 2025
Purpose
To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increase demployment opportunities.
Requirements:
- Matric or NQF 4 qualification.
- Successfully completed Mathematics or MathematicalLiteracy with a minimum score of40%.
- Passed both English and another South African language with aminimum score of 40%.
- Proficient in using computer systems and applications.
- Demonstrate a solid understanding of digital tools and technologies.
Skills:
- Communication skills (written andverbal)
- Customer service skills
- Data entry skills
- Computer skills
- Time management skills
- Checking skills
Duties and Responsibilities
PROCESS
- Participate actively in classroom sessions and practical on-the-job training, aligning tasks with the requirements of the learnership program.
- Develop a deep understanding ofthe company’s products, policies,and procedures, crucial for successful on-the-job training activities.
- Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
- Maintain detailed logbooks forwork-based learning, ensuring a thorough record of practical experiences.
- Successfully complete formative and summative assessments,achieving the required proficiency level.
- Demonstrate adeptness inutilising company systems andgrasping operational processes,ensuring efficient workflow.
CLIENT
- Foster and nurture relationships with clients, internal, and external stakeholders, cultivating anetwork built on trust and respect.
- Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
- Provide recommendations for enhancing client service and ensuring fair treatment,proactively improving service quality.
- Participate in a culture promoting meaningful relationships,encourage open feedback, and uphold exceptional client service standards.
- Monitor and enhance turn around times and quality standards,swiftly resolving issues to elevate client service delivery.
- Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
- Manage client queries efficiently,ensuring accurate resolution and utilising feedback to refine client service and operational processes.
PEOPLE
- Building strong relationships and fostering positive expectations among colleagues.
- Continuously enhance expertise in industry-specific knowledge,applying it effectively in specialised areas.
- Positively influence and support change initiatives.
- Encourage a culture of innovation,actively developing, sharing, and implementing new ideas within the team.
- Promote a work-centric mindset,emphasising productivity, service excellence, and quality management.
- Take ownership of career development, proactively driving personal and professional growth opportunities.
- Exhibiting the core organisational values consistently.
FINANCE
- Identify solutions to enhance cost-effectiveness and operational efficiency, driving financial prudence.
- Escalate unresolved policy and governance compliance issues,facilitating thorough investigation and resolution.
- Participate in risk identification processes, communicating recommendations effectively in relevant forums
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