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Administrator Vacancy (Commercial Operations) at MTN South Africa

admin May 22, 2023

2 minutes read

DEADLINE: Not Specified

Administrator Vacancy (Commercial Operations) at MTN South Africa

•To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

Context:

•   Fast moving industry with constantly changing business requirements and technologies
•   Fluid complexities of customer expectations and demands
•   Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
•   Highly dynamic and fluctuating Telecommunications industry
•   Total customer experience for MTN brand
•   Constantly changing consumer and market needs
•   Fast paced environment
•   Market dynamics and developments
•   MTN policies, processes and procedures
•   Regulatory industry norms govern MTN and partners
•   Highly pressurized, deadline-driven environment
•   Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
•   Participative environment – highly diverse and team-focused

Management of Inventory Stock
•   Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
•   Responsible for receipt and dispatch of stock
•   Ensure adherence to all PPP’s across the functional areas
•   Compiles Stock Reports
•   Responsible for Housekeeping within Inventory Department
•   Responsible for and controls Security for the entire Inventory process
•   Apply first-in, first-out principle in Inventory control
•   Responsible for physical receipting of Stock and all associated Documentation
•   Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
•   Responsible for POD’s retrieval
•   To clean and clear stock interfaces
•   Accountable for management training and OBF
•   Technical returns and receipts of technical repaired phones

Reporting
• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction
•   Establish and build relationships with all relevant stakeholders
•   Align service delivery to changing market segments
•   Understand customer needs and develop and fine-tune systems accordingly
•   Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
•   Put contingency plans in place to prevent delays and enhance the customer experience
•   Adopt a proactive approach to prevent problems from arising in the future
•   Initiate change to continually improve all aspects of service delivery
•   Drive continuous improvement as an important element of service delivery
•   Deliver measurable results
•   Maintain register of stock availability within sales region.