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Receptionist vacancies at the University of Cape Town All Africa House

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Receptionist vacancies at the University of Cape Town All Africa House

DEADLINE: 19 November 2024

Job Description

The Commercial Development department, a division of the Properties and Services at UCT, invites applications from suitably qualified and experienced candidates for this permanent Receptionist position, for appointment as soon as possible.

As a receptionist your primary role is to provide outstanding service while meeting the needs of our guests. This begins with check-in, continues through check-out and also includes supporting the overall operations of the hotel. This role requires a pleasant personality, the ability to build and maintain strong relationships with hotel guests and excellent guest service skills.

Minimum requirements:

NQF 4 (Grade 12).
2 Years experience in a similar role, within the hospitality industry.
Attention to detail and accuracy.
Ability to multitask and prioritize.
Professional appearance and attitude.
Innovative and creative.
Excellent verbal and written communication skills coupled with sound interpersonal and customer service skills.
Ability to handle stress and stay calm under pressure.
Excellent rapport with clients and strong sense of client focus and service orientation
Conflict resolution skills.
Computer literacy with proficiency in MS Word, MS Excel and MS Outlook.
Be a relevant role player within a team setting.
Must have a good understanding of the Hospitality Sector.
Good decision making and judgement skills.

Also Check: Administrator vacancy at Pedros Chicken Montague Gardens

The following will be advantageous:

Knowledge of UCT policies and procedures.
Experience in Reservations with specific reference to Operating Travel Agents (OTA’s).
Experience with a property Management System.

Responsibilities include but are not limited to:

To undertake all reception functions and other duties as required by Management.
Print daily reports and relevant documentation for Housekeeping and Food and Beverage.
At the end of each shift compile shift balancing reports and banking according to Standard Operating Procedures (SOP).
When scheduled for Night Audit compile the daily balancing sheet according to SOP.
Capture stock records for Housekeeping, Food and Beverage and Maintenance.
Complete under supervision and with relevant guidance MM010 forms.
Assist with booking enquiries pertaining to accommodation and conferencing on various platforms.
Action and clear e-mail inboxes to ensure enquiries are swiftly attended to.
In the absence of the Reservationist fulfil the bookings’ function.
Use every opportunity to promote accommodation facilities and maximize sales through sound product knowledge and selling skills.
In the event of a fire or an emergency act as a fire marshal.
In the absence of management act as the designated First Aid Responder.
To report any maintenance issues to management and log a call on the relevant system once authorized.
To uphold and enforce the University’s policies and procedures and the SOP.
Complete and maintain any incident reports, shift activities or other reports as requested by management.
Assist management with administrative tasks.
Due to the nature of the operation, it is mandatory for successful candidates to work shifts, weekends and on public holidays.