SANRAL Contact Centre Agent (x38 Posts) vacancies
DEADLINE: 11 August 2025
Requirements
- NOF 5 Certificate in Contact Centre/Customer Service
- Three (3) years minimum relevant experience in a contact centre/call centre environment.
- Customer Engagement
- Knowledge of customer care best practices, including handling difficult interactions, empathy, and service recovery.
- Familiarity with call handling processes for inbound and outbound.
- Understanding performance metrics (e.g. Call answer speed, average handling time, first contact resolution), queue management, and shift work expectations.
- Working knowledge of ticketing systems, CRM platforms, call logging software, and communication tools like email, Teams, or chat interfaces.
- Awareness of the importance of data accuracy, PORIA compliance and protocole for protecting customer
ADVANTAGEOUS:
- Experience in Customer Relation Management (CRM) System
- Experience in contact centre telephone systems e.g. SMARTZ, Avaya
Responsibilities
- Handle inbound and outbound interactions (all types of queries) via telephone, email, or digital channels across various existing projects (e.g. toll, pothole reports, vendor support etc.) and any new projects as required.
- Respond professionally to customer enquiries, in a consistent manner.
- Research required information using available resources.
- Ensure accurate, courteous, and timely responses in line with service standards.
- Adhere to Call Centre operational requirements and standard operating procedures.
SANRAL reserves the right not to fill any position.
Link to apply for this position:
- https://career2.successfactors.eu/sfcareer/jobreqcareer? jobId=2757&company=southafr02
Please submit your APPLICATION USING SANRAL’s Career Portal.
Also Check: SACAA Bursary in Aviation – Aeronautical Engineering
