Service Desk Analyst vacancy at Transnet- Johannesburg
DEADLINE: 28 January 2025
Position Purpose
- To provide first line ICT technical troubleshooting, support and resolution requests.
- Analyse, diagnose and resolve client faults timeously with which may vary from straight forward to more complex service requests/faults.
- Ensure client satisfaction to the Transnet community nationally.
- Respond to large volumes of service requests within acceptable norms whilst also ensuring ahigh degree of client satisfaction.
Qualifications and Experience
Diploma (NQF 6) In IT Knowledge of Microsoft products Knowledge of an IT Service Management tool an advantage Microsoft A+ and N+ Advantageous 2 – 3 Years of working experience in a customer service-oriented environment.
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