The City of Johannesburg Intake and Registry internship vacancy
DEADLINE: 18 December 2024
Requirements
- Grade 12/Matric plus Diploma / NQF level 6 in Business / Public or Municipal
Administration. - Only City of Joburg residents will be considered
Primary Purpose
Provide an efficient Customer service by logging and resolving reported customer or citizen complaints/ queries while meeting or exceeding targets set by the Office of the Ombudsman and the City of Johannesburg. Ensure that all complaints meet the POPIA and Records management standards.
Also Check: Artisan Boilermaker vacancy at Sasol
Responsibilities
- End to end intake process.
- Interrogate complains adequately, expertly, and empathetically using all necessary
resources available to resolve complaints at first contact. - Log all complaints queries onto the Case Management system according to Office of the
Ombudsman set standards; - Take ownership of all complaints logged and manage the residents and / or customer’s
expectations, according to the Office of the Ombudsman set standards; - Present all new complaints with clear recommendation to the assessment committee in the
weekly assessment meeting.
