THREE DESKTOP SUPPORT ANALYST POSTS AT TRANSNET PIPELINES (SOUTH AFRICA)

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DEADLINE: Unspecified

THREE DESKTOP SUPPORT ANALYST POSTS AT TRANSNET PIPELINES (SOUTH AFRICA)

Position Purpose

To provide a single point of contact for end-users to receive technical support of information technology equipment at the TPL sites that he/she will be supporting, by installing, diagnosing, repairing, and upgrading all computer hardware and software as well as disaster recovery, business continuity planning, business phone solutions and security solutions to ensure optimal workstation performance of critical small systems and data servers.
To provide continual and reliable desktop support for all TPL users in the in order that all the required business activities can continue functioning. This includes all facets of the Desktop environment in order to achieve no downtime and zero call backs. Moreover, the functions of this position have become multi-functional Desktop Engineers supporting hardware, software, servers, printers, multimedia, networking and mobility and video conferencing.

Position Outputs

1. Ensure uptime of network, internet, mail connectivity, end user logon access and reliability of equipment used. 2. Using hardware and software tools effectively to ensure efficient business processes. 3. Ensure uptime of servers and critical systems running at HQ or the sites. 4. Backup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes and off-site storage areas 5. Maintain uptime and availability of storage servers.
6. Maintaining and implementing ICT security measures. 7. The provision of technical support service for TPL by analysing, diagnosing and resolving simple and complicated software/ hardware/ network/ in-house business application software/ server problems and issues that clients experience. 8. To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment. 9. Direct quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to TPL 10. Distribution of system downtimes, ICT Tips to assist end-users with basic computing
11. Install, configure and repair network printers, non-network printers, SAP printers for end-users and manage printer cartridge replacements and stock replenishments 12. Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conference devices, pointers) and digital signage connectivity issues at all HQ sites 13. Install and configure equipment and external Client’s hardware for special projects and training sessions 14. Ensure availability of LAN, WAN, WIFI, WWAN (3G) and APN for remote access on laptops, IPADs, cellular devices 15. Project Management — The execution of ICT related minor works projects for various business units in HQ— Full project life cycle 16. First line support of all functions that are outsourced to third parties — Printers, networks, Audio visual, Digital Signage, VC, Voice recording
17. Equipment and Computer room maintenance and management — Physical and Electronically 18. Updating and maintaining of Software license and Hardware inventories 19. Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of services. 20. Management and monitoring of all Third-Party staff while working on devices in the ICT environment — escalation and liaison with suppliers 21. Management and control of all ICT loan equipment 22. Provide multifunctional desktop support in terms of hardware, software, servers, printers, multimedia, networking and mobility