Work for Capitec Bank as a Funeral Claims Assessor
DEADLINE: Not Specified
About the role:
- The proof of pudding is in eating”. In the realm of Insurance, it all boils down to claims.
- The Bank’s heartbeat is to respond to client pain points and reduce frictions at the claim stage by focusing on a claims journey that is empathy-based, easy to submit claims, and fast in settlement.
- Capitec’s Insurance, possess the ability to cater for and support individuals during their most challenging times and truly make an impact.
- If you want to make a difference and you are an experienced compassionate, customer centric Assessor, who wants to be part of an amazing team, then Capitec Insurance would love to hear from you.
Responsibilities include:
- Support non-medical claims process set-up
- Non – Medical claims assessment
- Quality assurance and determining whether a claim was assessed correctly.
- Fraud risk assessment by identifying potentially fraudulent claims.
- Assessment of misrepresentation and Non-disclosure on Life Insurance
- Identifying trends and areas of concern and escalate accordingly
- Non – Medical claims queries and complaints
- Stakeholder engagement
Requirements are:
- Minimum of 3 years functional/practical experience in funeral and or life insurance claims assessment.
- Experience in stakeholder management and client engagement.
- Understanding of the long-term insurance industry and claims handling processes
- Knowledge of Funeral and Life Products
- Knowledge of relevant legal framework relating to funeral and life insurance claims
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