x2 INBOUND AGENT VACANCIES: CONTACT CENTRE- DEPARTMENT OF EMPLOYMENT AND LABOUR
x2 Inbound Agent vacancies: Contact Centre- Department of Employment and Labour
DEADLINE: 02 October 2023
x2 Inbound Agent vacancies: Contact Centre- Department of Employment and Labour
- POST: INBOUND AGENT: CONTACT CENTRE REF NO: HR 5/1/2/3/53 (X2 POSTS)
- SALARY: R241 485 per annum
- CENTRE: Compensation Fund, Pretoria
REQUIREMENTS: Grade 12. No experience. Knowledge: Compensation Fund mandate. Contact Centre vision and objectives. Contact Centre performance requirement. Customer Care (Batho Pele). Telephone etiquette. Legislative Requirement: COIDA Act. Public Service Regulations. PFMA and Treasury Regulations. Skills: Data capturing. Computer Literacy. Listening skills. Communication skills. Interpersonal skills. Customer focused.
DUTIES: Receive and process incoming calls. Conduct basic back office functions. Perform continuous process improvements.
ENQUIRIES: Ms W Semahla Tel No: (012) 319 9242
APPLICATIONS: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund.
NOTE: Coloureds, Indians Whites and Persons with disabilities are encouraged to apply.
Directions to candidates
- Applications on form Z83 with full particulars of the applicants’ training, qualifications, competencies, knowledge and experience (on a separate sheet if necessary or a CV) must be forwarded to the department in which the vacancy/vacancies exist(s). NB: PROSPECTIVE APPLICANTS MUST PLEASE USE THE NEW Z83 WHICH IS EFFECTIVE AS AT 01 JANUARY 2021.
- Applicants must indicate the reference number of the vacancy in their applications.
- Applicants requiring additional information regarding an advertised post must direct their enquiries to the department where the vacancy exists. The Department of Public Service and Administration must not be approached for such information.
- It must be ensured that applications reach the relevant advertising departments on or before the applicable closing dates.
DOWNLOAD Z83 FORM
THE END.
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