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Old Mutual Trainee Call Centre Agent Vacancy 2026 (Pinelands, Apply Before 2 September)
Old Mutual has advertised a Trainee Call Centre Agent position based in Pinelands, Cape Town, offering an entry point into the financial services industry for candidates with a Matric certificate and some outbound call centre or retail sales experience. This role suits both recent school leavers building a career and experienced professionals looking to move into financial services.
Applications close on 2 September 2026 at 23:59, so candidates should prepare their application ahead of time.
About the Role
Old Mutual describes itself as a premium African financial services organisation offering a broad range of financial solutions to retail and corporate customers across 14 countries, spanning life and savings, property and casualty, asset management, and banking and lending. The company frames its purpose as championing mutually positive futures, and positions this Trainee Call Centre Agent role as an opportunity for candidates to grow their career while contributing to that purpose.
As a Trainee Call Centre Agent, the successful candidate will be responsible for marketing Old Mutual products to new and existing clients over the telephone, aligning recommendations with each client’s needs and financial goals. The role centres on helping clients build positive financial futures while protecting their assets and estate. Trainees will be expected to maintain a high standard of service delivery through strong personal time and task management.
Minimum Requirements
To qualify for this role, candidates need to meet the following criteria:
- A Matric certificate (Grade 12)
- Between 6 and 12 months of outbound call centre or retail sales experience
- Previous financial services experience is an advantage, though not compulsory
- A clear credit record and a clear criminal record
- Computer literacy, particularly in MS Office
- Strong written and verbal communication skills
Personal Qualities Old Mutual Is Looking For
Beyond the formal requirements, Old Mutual has outlined the personal attributes it wants in successful candidates. These include strong interpersonal skills, a customer oriented mindset, and a target and results driven approach to work. Candidates should be able to remain resilient when faced with setbacks, show an ability to influence others, stay motivated by financial reward, and demonstrate good time management.
The role also calls for a set of broader workplace competencies, including being action oriented, communicating effectively, maintaining a strong customer focus, showing good decision quality, demonstrating self awareness, ensuring accountability, instilling trust, and displaying interpersonal savvy.
Skills You Will Build and Use
Old Mutual has listed a wide range of sales and customer service skills relevant to this role, including consultative selling, customer complaint management, customer feedback management, customer relationship management (CRM) software, digital consumer engagement, identifying sales opportunities, probing questions, sales data management, strengthening customer relationships, and upselling. Candidates who can point to any experience in these areas, even informally, should highlight this in their application.
What Old Mutual Offers Trainees
Old Mutual has stated that it will support trainees in reaching their career goals through quality training and ongoing development, helping them build toward their future aspirations. The company positions itself as an organisation that leads with its values and champions both its customers and its employees, with a stated commitment to diversity and inclusion across its business clusters, which include Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group also highlights that it offers multiple avenues for growth and development for employees who perform well.
Key Details at a Glance
| Detail | Information |
|---|---|
| Employer | Old Mutual |
| Position | Trainee Call Centre Agent |
| Location | Pinelands, Cape Town |
| Minimum qualification | Matric / Grade 12 |
| Experience required | 6 to 12 months outbound call centre or retail sales experience |
| Education level | NQF Level 3 and NQF Level 2 (below school leaving) |
| Closing date | 2 September 2026, 23:59 |
Employment Equity Note
Old Mutual has stated that appointments to this role will be made from the designated group in line with the company’s Employment Equity Plan and the plan of the specific business unit involved. Preference will be given to suitably qualified candidates under this framework.
How to Apply
Candidates who meet the minimum requirements can apply directly through the Old Mutual careers portal on Workday. Make sure your Matric certificate, proof of relevant sales or call centre experience, and ID document are ready before you start your application, and be prepared for credit and criminal record checks as part of the process.
Apply for the Old Mutual Trainee Call Centre Agent vacancy here
Applications close on 2 September 2026 at 23:59, so submit your application well ahead of the deadline.
