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Old Mutual Trainee Call Centre Agent (6 Months FTC)
You will form part of RMM within Mass Foundation which is one of the largest customer-facing business segments in Old Mutual.
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
Responsibilities:
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Working Hours
Monday–Friday: Flexible between 8am–7pm
Saturday: Flexible between 8am–1pm
Proof of Registration for tertiary studies essential at application stage
Skills: Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, People Management
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Demonstrates Self-Awareness
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
Education: Matriculation Certificate (Matric) (Required)
Closing Date: 22 July 2026 , 23:59
Click here to apply for the Old Mutual Trainee Call Centre Agent (6 Months FTC)
